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Terms & Conditions

When you book with you agree to the TERMS AND CONDITIONS stated on these pages. You must read and agree to them before booking your holiday. Once a reservation has been made, the following terms and conditions will go into effect.

Final Payment

Payment for your reservation should be made before the date indicated in the confirmation e-mail sent by

If payments are not received within the specified period, reserves the right to cancel your reservation and apply penalties.


We recommend that all passengers purchase travel insurance at the time of booking since does not take responsibility for health problems, unforeseen circumstances that travelers may incur, or damaged or lost baggage.


In the event of cancellation, please notify us immediately. Charges are billed as per the date the cancellation is received by and are applicable on all products booked. Read TERMS & CONDITIONS of each product. reserves the right to resell any cancelled seats. If cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost.

If we receive your written notification to cancel prior to 56 days before departure, your deposit will be forfeited. However, from 56 days onwards the following cancellation charges will apply. Certain travel arrangements cannot be changed after reservations have been made and any request for alteration will be treated as a cancellation.

56 - 42
41 - 28
27 - 15
14 - departure day
100% will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control.

Changes Requested by the Client

Any change requested by the clients is subject to the cancellation penalty.

All changes are subject to the rates of the new products booked as per the original date of reservation. If a reservation is changed more than once then reserves the right to increase the administration fees.

Indicated Pricing

All rates are in Cuban Convertibles Pesos (cuc) unless otherwise stated. reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations and currency surcharges to the travelers. In the event that decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and is valid on new bookings only.


It is the traveler's responsibility to obtain, at his/her own expense, all documentation required by the relevant authorities. Customs, airlines and immigration officials may deny a traveler's entry in or exit from their country for any circumstances. cannot be held responsible and will not refund any money. It is also the traveler's responsibility to obtain the relevant information for traveling included but not limited to schedules, airlines and hotels.

Hotel Service

The quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction. is an intermediary and cannot be held responsible for quality or interruptions of service.

Brochure Description and Representation

All information and pictures contained in our brochure have been checked for accuracy. However, since these are descriptive only, cannot be held responsible for any unforeseen changes or loss of enjoyment. All photographs of the hotels are published as illustrations of the property only. Most hotels offer variations of rooms with differences in decor, size and location.

Force Majeure cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the traveler and/or traveling companions or group members, resulting from events beyond's or a supplier's control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.

Unused Tour Services & Activities is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded. We cannot be held responsible for any activities or optional tours sold locally as does not operate these services.

Hotel Overbooking

In the event that a hotel refuses to honor your reservation,’s only responsibility will be to relocate the passengers in other hotels of the same category or superior accommodations without compensation of any kind. cannot be held responsible for any inconvenience resulting from this change.

Special Request

TRAVEL TO CUBA cannot be held responsible for any requests not honored such as but not limited to ocean view, special meals, bedding. The hotel or airline may levy possible surcharges. will not confirm any requests before departure.

Hotel Check In and Out

All hotels have assigned check in and out times. It is possible that your hotel room will not be ready when you arrive. The hotel may require you to vacate the room earlier than your scheduled departure.


All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, proof of eligibility is required upon check-in.

Disabled Passengers

A disabled traveler must provide a doctor's certificate authorizing ability to travel. is not responsible for the provision of any special requirements by persons who are either physically or mentally disabled. Many hotels are not equipped to handle disabled passengers, as a result, travel to these properties will be at the traveler's own risk.

Traveller´s Responsabilities

The traveler agrees to adhere to the rules and laws of the country he/she is visiting. Should the traveler conduct him/herself in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel. In this event, the traveler is responsible for all costs and no refund will be issued for any unused portions.

Tour Operator Responsabilities makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. shall not be held responsible for any loss, damage or injury whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein. We reserve the right to refuse any booking and refuse any passenger as a member of these tours at any time.

No representative of any company is authorized to change or override the contract once a reservation is booked.


Terms & Conditions | Advisory | Privacy | Ownership


Travels2Cuba Advisory

Standards of living vary greatly from country to country. Be advised that living conditions may be different in respect to provision of utilities, services, food and accommodation outside of your country. assumes no responsibility for illness or inconvenience resulting from the service provided or omitted at the destination.


Terms & Conditions | Advisory | Privacy | Ownership


Privacy does not transmit to unrelated third parties the personal information you submit on this site when registering or making reservations. However, you must agree that may share your personal information with service providers such as hotels that are directly related to your reservations requests. You must also agree that may from time to time contact you by e-mail for purposes related to your reservations, use of this site and related matters, unless you specifically decline such contact through an appropriate e-mail message.


Terms & Conditions | Advisory | Privacy | Ownership



This web site and the entirety of its contents, including design, texts, images, the registered trademarks, logos, are the property of No portion of this site may be modified, transferred, published, reproduced or sold without the express written permission of Other product and company names mentioned herein may be the trademarks of their respective owners.

Terms & Conditions | Advisory | Privacy | Ownership


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High middle-class vehicles with manual transmission (T/M) and air-conditioning.

Frequency: Daily Departure time: 10:00 hrs. Includes: - Welcome at Marina Hemingway - Boat ride to a scuba diving spot on Havana's coast - Tank, lead belt and instructor - Snacks and open bar.

This Web Site is the winner of the Icub@2002 prize for best tourism and travel website.

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Internet branch of Global Services S.A
Adress: Miramar Trade Center, Habana Building, Ciudad de la Habana, Cuba.
Tel.: (53-7) 204 8244 / (53-5) 285 1128 / Fax: (53-7) 204 9520
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All rights reserved Mar 20,2018